# Run OSS > Run OSS is a customer relationship management (CRM) and operations system for Saudi and MENA businesses. It keeps one record per customer across WhatsApp, calls, orders and support, and you can switch on orders, point of sale, loyalty, shipping, attendance and accounting on the same data, in Arabic and English, with AI built in. Formerly OSS (Operations Success System). Published by TrustPlane, Jeddah, Saudi Arabia. Available in Arabic and English. ## Pages - [Home](https://oss.cyberagora.sa/en): Product overview, modules and frequently asked questions - [Solutions](https://oss.cyberagora.sa/en/solutions): Every solution, grouped by suite - [Industries](https://oss.cyberagora.sa/en/industries): How the product is used by industry - [Integrations](https://oss.cyberagora.sa/en/integrations): Supported stores, carriers, payment and messaging platforms - [FAQs](https://oss.cyberagora.sa/en/faqs): Answers about the product, setup and pricing - [Get started for free](https://oss.cyberagora.sa/en/start): The products a business can sign up for on its own, in minutes, with a one-time code ## What it does - Know every customer: One record for each customer across WhatsApp, calls, branches and your online store, so anyone on the team can pick up where the last person left off. - Sell and deliver without switching tools: Orders from every channel land in one list. Take payment, prepare the order, hand it to the courier and follow the delivery from the same screen. - Keep the team moving: Tasks, approvals and attendance sit on one home screen, so the day's work is clear before anyone asks. ## Modules - [WhatsApp Business](https://oss.cyberagora.sa/en/solution/whatsapp-business): The official WhatsApp Business API with templates, chatbots and campaigns, tied to each customer record. - [Loyalty](https://oss.cyberagora.sa/en/solution/customer-loyalty-system): Points, tiers and rewards with wallet passes your customers keep on their phones. - [Orders](https://oss.cyberagora.sa/en/solution/centralized-order-management): Bring Salla, Zid, Shopify and Magento orders into one queue and route each to the right branch. - [Point of sale](https://oss.cyberagora.sa/en/solution/point-of-sale): Sell in store with mada and card payments through Nearpay, linked to the same customers and stock. - [Logistics and inventory](https://oss.cyberagora.sa/en/solution/multi-carrier-shipping): Track stock across locations, ship with Aramex and FedEx, and follow drivers to the last mile. - [Workforce](https://oss.cyberagora.sa/en/solution/employee-attendance-management): Attendance by QR, geofence or device, with shifts, leave and KPIs for branch and field teams. - [Accounting and e-invoicing](https://oss.cyberagora.sa/en/solution/accounting): Invoices, journals and reports with ZATCA e-invoicing built in. - [Workflow automation](https://oss.cyberagora.sa/en/solution/workflow-and-request-automation): Design request forms and approval flows visually and let them run across teams without code. ## Built-in AI - An assistant that knows your business: Ask about a customer, an order or a request. Let it open a ticket, create a task or send a form. Every action it takes is recorded. - WhatsApp answered around the clock: AI replies in Arabic and English, understands voice notes, and hands the chat to a person when it should. - Describe a process, get a workflow: Say what should happen and when. The assistant builds the workflow, and explains or changes it when you ask. - Add your catalogue from a link, a sheet or photos: Point it at your product list and it prepares the items for you to review. ## Apps and devices - [iPhone and iPad](https://apps.apple.com/app/id6784258598): OSS Connect from the App Store, for iOS 13 and later. - [Android](https://play.google.com/store/apps/details?id=sa.cyberagora.ossConnect): OSS Connect from Google Play, for phones, tablets and point-of-sale devices. - [Mac](https://oss.cyberagora.sa/macos/oss-connect.dmg): OSS Connect for macOS. It keeps itself up to date. - [Windows](https://oss.cyberagora.sa/windows/oss-connect.msi): OSS Connect for Windows. It keeps itself up to date. - Know which version each device runs: Every device reports the app version it is on, so a branch that has fallen behind is obvious. - See what is switched on: A live status shows which devices are connected right now, and when the others were last seen. - Cut off a lost device: Remove a branch device, or deactivate a staff member's phone, and it is signed out. ## Hardware it works with - UniFi cameras, doors and network: UniFi Protect cameras and UniFi Access doors report their events into Run OSS, on one network we install and look after. - Sunmi point-of-sale devices: Counter screens and handhelds run the Run OSS app for selling, scanning and receiving stock. - Card payment terminals: Link a payment terminal to a branch device and take card payments as part of the sale. - Teltonika vehicle trackers: Fitted in delivery vehicles: live position and speed, plus temperature and humidity in the cargo area. - Shelly smart relays and sensors: Switch equipment on and off, and read power use and temperature, from the system that runs the branch. - ZKTeco attendance terminals: Keep the fingerprint and face terminals you own: they register themselves, and every punch lands in the right employee's attendance record. ## Frequently asked questions ### What is Run OSS? Run OSS is a customer relationship management (CRM) and operations system for Saudi and MENA businesses. It keeps one record per customer across WhatsApp, calls, orders and support, and you can switch on orders, point of sale, loyalty, shipping, attendance and accounting on the same data. ### Is Run OSS the same product as OSS? Yes. Run OSS is the new name of OSS, the Operations Success System. It is the same platform and the same team, now published by TrustPlane. ### Does Run OSS support Arabic? Yes. Run OSS has a full right-to-left Arabic interface and supports Arabic customer messaging, alongside English. Each user chooses their own language. ### Does Run OSS work with WhatsApp? Yes. The WhatsApp Business module connects the official WhatsApp Business API, so your team can answer chats from a shared inbox, send approved templates and campaigns, and run chatbots. Every conversation is saved on the customer record. ### Does Run OSS support ZATCA e-invoicing? Yes. The accounting module issues e-invoices through the ZATCA Fatoora platform, so invoicing happens in the same system that holds the customer and the order. ### Does Run OSS have AI built in? Yes. An assistant answers questions about your customers, orders and requests and can carry out tasks each person is allowed to do, with every action recorded. AI can also answer WhatsApp chats in Arabic and English and hand over to your team, build workflows from a description, and prepare your product catalogue from a link, a spreadsheet or photos. ### Which platforms does Run OSS integrate with? Run OSS connects to Salla, Zid, Shopify and Magento stores, WhatsApp Business, Aramex and FedEx shipping, Nearpay payments, Yeastar phone systems, Microsoft Teams and Slack, and NPHIES and Wasfaty for healthcare. ### Can our own developers integrate with Run OSS? Yes. Run OSS has documented APIs and webhooks, so your team can connect your systems themselves at their own pace. If you would rather not, we build the integration for you as a scoped service. You are not locked in to us for it. ### Do you only provide software? No. Alongside Run OSS we implement and connect your systems, recommend and supply hardware, build what is missing, and support you afterwards. Those services are scoped and quoted separately for each customer. ### Is there a Run OSS app for phones and computers? Yes. Run OSS has one native app, OSS Connect, for iPhone and iPad (App Store), Android (Google Play), Mac and Windows, and it also runs in any modern browser. Each device is set up once as a personal device or a shared branch device, and IT sees every device with its app version from the admin. ### Which hardware does Run OSS work with? For a new site we install UniFi cameras, door access and network, Sunmi point-of-sale devices, card payment terminals, Teltonika vehicle trackers and Shelly smart relays and sensors, and connect them to Run OSS. If you already own ZKTeco attendance terminals, we connect those too. Tell us what you have and we will tell you plainly whether it can be connected. ### How much does Run OSS cost? Pricing depends on the modules you use and the size of your team. Book a demo and we will put together a quote for your setup. ## For AI agents - [llms-full.txt](https://oss.cyberagora.sa/llms-full.txt): this brief plus every solution, industry and integration in full, in one file. - Every page above is available as Markdown: add `.md` to its address or send `Accept: text/markdown`. - [auth.md](https://oss.cyberagora.sa/auth.md): how access works and what an agent may and may not do for a person. - [Sitemap](https://oss.cyberagora.sa/sitemap.xml): every public page in Arabic and English. ## Things a person can do next - [Book a call with the team](https://outlook.office.com/book/CyberAgoraOSSDiscovery@cyberagora.sa/?ismsaljsauthenabled) - [Get started for free](https://oss.cyberagora.sa/en/start): Customer Loyalty System, WhatsApp Business and WhatsApp Personal can be started by the person on their own; sign-up is completed with a one-time code - [Send an enquiry](https://oss.cyberagora.sa/en): The contact form at the foot of the home page ## Contact - [Book a demo](https://outlook.office.com/book/CyberAgoraOSSDiscovery@cyberagora.sa/?ismsaljsauthenabled) - Phone: +966920013624 - Email: info@cyberagora.sa - [Arabic site](https://oss.cyberagora.sa/ar): The same content in Arabic --- # Everything on the site ## Solutions ### [Unified Channel Management](https://oss.cyberagora.sa/en/solution/unified-channel-management) Manage sales, inventory, and engagement across channels. Easily sync your sales and inventory for a smooth omnichannel experience. - **Real-Time Inventory Sync**: Ensure accurate stock levels across all sales platforms. - **Automated Order Processing**: Streamline order fulfillment and reduce processing time. ### [Customer Journey Analytics](https://oss.cyberagora.sa/en/solution/customer-journey-analytics) Optimize every stage of the customer journey with data-driven insights. Improve satisfaction, boost loyalty, and personalize experiences across all touchpoints. Leverage data-driven insights to refine each step of your customer’s journey for better outcomes. - **Comprehensive Insights**: Gain a full view of customer interactions across all touchpoints. - **Data-Driven Optimization**: Use analytics to make informed decisions that enhance the customer journey. ### [Seamless Partner Portal](https://oss.cyberagora.sa/en/solution/seamless-partner-portal) Integrate effortlessly with partners and third-party tools to build a unified, collaborative business ecosystem. Facilitate smooth collaboration and integration with your partners through our intuitive partner portal. - **Easy Integration**: Connect with various partners and tools without complexity. - **Collaborative Environment**: Foster collaboration and communication among your business partners. ### [Boost Sales Conversion](https://oss.cyberagora.sa/en/solution/boost-sales-conversion) Leverage advanced analytics to convert customer interest into sales, driving measurable business growth. Implement data-driven strategies to turn interested prospects into confirmed sales. - **Data-Driven Strategies**: Utilize analytics to inform and optimize your sales tactics. - **Enhanced Customer Targeting**: Identify and focus on high-potential customers to maximize conversions. ### [Order Orchestration](https://oss.cyberagora.sa/en/solution/order-orchestration) Coordinate and streamline order processes across platforms. Optimize order flows with AI-powered orchestration. - **Automated Workflows**: Reduce manual effort with intelligent automation. - **Real-Time Order Tracking**: Monitor order progress and fulfillment in real time. ### [Inventory Sync](https://oss.cyberagora.sa/en/solution/inventory-sync) Ensure real-time synchronization of inventory across channels. Automate inventory updates and maintain stock accuracy in real time to avoid overselling or shortages. - **Real-Time Updates**: Instantly sync inventory changes across all platforms to maintain accuracy. - **Prevent Overselling**: Ensure that stock levels are accurately reflected across all sales channels to avoid overselling. ### [Multi-Location Fulfillment](https://oss.cyberagora.sa/en/solution/multi-location-fulfillment) Distribute orders from multiple fulfillment centers. Leverage multiple fulfillment centers to reduce shipping times and optimize logistics. - **Optimized Order Routing**: Automatically route orders to the nearest fulfillment center. - **Reduced Shipping Costs**: Lower costs by minimizing long-distance shipments. ### [Returns and Exchange Automation](https://oss.cyberagora.sa/en/solution/returns-and-exchange-automation) Automate returns and exchange processes across channels. Simplify the return and exchange process with automated workflows and real-time tracking. - **Seamless Return Approvals**: Automatically approve or reject returns based on pre-set conditions. - **Real-Time Tracking**: Enable customers to track their return or exchange status in real-time. ### [Channel-Specific Reporting](https://oss.cyberagora.sa/en/solution/channel-specific-reporting) Generate channel-specific reports to monitor performance. Access detailed reporting and analytics to evaluate the effectiveness of each sales and marketing channel. - **Real-Time Data Tracking**: Monitor performance metrics in real time to adjust strategies effectively. - **Improved Sales Forecasting**: Leverage predictive analytics to anticipate trends and customer behavior. ### [Customer Journey Mapping](https://oss.cyberagora.sa/en/solution/customer-journey-mapping) Map customer journeys across all channels. Use journey mapping to visualize customer interactions and identify areas for improvement. - **Detailed Customer Insights**: Understand customer needs and behavior across multiple touchpoints. - **Improved Customer Engagement**: Enhance interactions with personalized customer journeys. ### [Centralized Order Management](https://oss.cyberagora.sa/en/solution/centralized-order-management) Streamline order processing across multiple channels with a single, unified system. Centralized order management helps you track, fulfill, and optimize order processing across multiple sales channels. - **Real-Time Order Tracking**: Monitor orders in real-time and ensure seamless fulfillment. - **Automated Order Processing**: Minimize manual tasks and speed up order completion with automation. ### [Omni-Channel Feedback](https://oss.cyberagora.sa/en/solution/omni-channel-feedback) Collect customer feedback from every channel. Use actionable insights to enhance satisfaction and improve experiences. Collect feedback from all customer touchpoints and use the insights to enhance your services and products. - **Comprehensive Insights**: Understand customer needs and preferences from all communication channels. - **Actionable Improvements**: Use feedback to make informed decisions and enhance your products and services. ### [Customer Loyalty System](https://oss.cyberagora.sa/en/solution/customer-loyalty-system) Set up the rewards and design the wallet pass that fits your business. Customers add it to Apple Wallet, no app to install. Loyalty programs encourage repeat business by rewarding customers for their continued support. - **Personalized Rewards**: Offer tailored rewards based on customer behavior and preferences. - **Higher Customer Engagement**: Encourage customer interaction with gamification and tier-based loyalty programs. ### [Advanced Customer Profiling](https://oss.cyberagora.sa/en/solution/advanced-customer-profiling) Understand customer behavior with our detailed customer profiling software. Tailor your marketing and services based on preferences and habits. With our customer profile database software, develop detailed customer profiles to better understand behaviors and tailor your marketing and services accordingly. - **Detailed Insights**: Using advanced customer profiling software, obtain data on intricate customer behaviors and preferences without the need for manual collection and analysis. - **Tailored Marketing Strategies**: Ensure your marketing campaigns resonate with your specific customer segments without overburdening your team’s resources. ### [Omnichannel CRM](https://oss.cyberagora.sa/en/solution/omnichannel-crm) Manage customer profiles across all channels. A single view of customer interactions across email, phone, social media, and live chat for a more personalized approach. - **Unified Customer Profiles**: Access a 360-degree view of customer interactions across all platforms. - **Automated Customer Engagement**: Automate follow-ups and interactions based on customer behavior and preferences. ### [Customer Data Enrichment](https://oss.cyberagora.sa/en/solution/customer-data-enrichment) Enhance customer profiles with enriched data. Customer data enrichment allows businesses to gain a 360-degree view of their customers, enhancing engagement and personalization. - **AI-Powered Data Accuracy**: Ensure high-quality, reliable customer data for better business insights. - **Better Customer Segmentation**: Use enriched data to create precise customer segments for marketing and engagement strategies. ### [Personalized Recommendations](https://oss.cyberagora.sa/en/solution/personalized-recommendations) Boost sales with AI-driven product recommendations. AI-powered recommendations help businesses increase conversions by offering highly relevant product suggestions. - **AI-Driven Personalization**: Leverage AI to analyze customer behavior and suggest products that match their interests. - **Increased Sales and Conversions**: Boost revenue by displaying the right product recommendations at the right time. ### [Omnichannel Customer Support](https://oss.cyberagora.sa/en/solution/omnichannel-customer-support) Provide consistent support across chat, phone, and email. Omnichannel customer support ensures that customers receive seamless assistance, no matter the platform they choose. - **Consistent Support Experience**: Ensure customers receive the same quality of support, whether via email, chat, or phone. - **Integrated Communication**: Streamline customer interactions by consolidating communication channels in one system. ### [Proactive Customer Engagement](https://oss.cyberagora.sa/en/solution/proactive-customer-engagement) Engage customers with predictive insights. Proactive customer engagement helps businesses build stronger relationships by offering solutions before issues arise. - **Predictive Customer Insights**: Use AI-driven analytics to anticipate customer concerns and needs. - **Automated Personalized Outreach**: Engage customers with personalized messages and offers before they seek assistance. ### [Customizable Demand Forecasting](https://oss.cyberagora.sa/en/solution/customizable-demand-forecasting) Boost forecast accuracy and inventory efficiency with customizable AI-driven tools. Plan demand precisely, reduce costs, and scale operations with confidence. Implement AI-driven forecasting tools to accurately predict demand and tailor your inventory strategies. - **Tailored Forecasts**: Create forecasts that align perfectly with your specific business requirements. - **Enhanced Accuracy**: Leverage AI to increase the accuracy of your demand predictions. ### [Full-Mile Solutions](https://oss.cyberagora.sa/en/solution/full-mile-solutions) Enhance logistics efficiency with comprehensive solutions for first-mile, mid-mile, and last-mile delivery. Implement our full-mile logistics solutions to ensure efficient and timely deliveries across all stages. - **Comprehensive Coverage**: Manage all stages of delivery from first-mile to last-mile with ease. - **Enhanced Efficiency**: Streamline your logistics operations to reduce costs and improve delivery times. ### [Customized Inventory Visibility](https://oss.cyberagora.sa/en/solution/customized-inventory-visibility) Customized Inventory Visibility enables secure sharing of specific inventory details with partners, boosting collaboration and efficiency. Implement customized inventory visibility to securely share specific inventory data with your partners, enhancing collaboration. - **Secure Data Sharing**: Ensure that only authorized partners have access to specific inventory details. - **Improved Collaboration**: Facilitate better coordination and collaboration with your partners through shared inventory visibility. ### [Real-Time Item Quantities](https://oss.cyberagora.sa/en/solution/real-time-logistics-coordination) Enhance delivery performance with real-time updates and automated coordination across your logistics network. Implement real-time logistics coordination to ensure efficient and timely deliveries across your network. - **Timely Deliveries**: Ensure that deliveries are made on time with real-time tracking and updates. - **Automated Coordination**: Reduce manual interventions by automating logistics coordination across your network. ### [Real-Time Inventory Tracking](https://oss.cyberagora.sa/en/solution/real-time-inventory-tracking) Track inventory levels in real-time across multiple warehouses. Real-time inventory tracking helps businesses maintain optimal stock levels and avoid supply chain disruptions. - **Instant Stock Updates**: Track inventory changes in real-time and prevent stock discrepancies. - **Automated Alerts and Reports**: Receive instant notifications on low stock levels and generate automated reports. ### [Automated Replenishment](https://oss.cyberagora.sa/en/solution/automated-replenishment) Automate stock replenishment based on low inventory alerts. Automated replenishment systems use AI and real-time data to maintain stock levels and reduce supply chain inefficiencies. - **AI-Powered Restocking**: Automatically trigger purchase orders when stock levels drop. - **Optimized Inventory Costs**: Avoid overstocking and understocking with predictive inventory management. ### [Supplier Management](https://oss.cyberagora.sa/en/solution/supplier-management) Manage supplier relationships and track deliveries. Supplier management helps businesses maintain strong vendor relationships and ensures a seamless procurement process. - **Centralized Vendor Tracking**: Monitor supplier performance, contracts, and order history in one platform. - **Automated Procurement Workflows**: Streamline purchase orders and approval processes with automated supplier management. ### [Last Mile Delivery Optimization](https://oss.cyberagora.sa/en/solution/last-mile-delivery-optimization) Enhance last-mile delivery efficiency with AI route optimization. Last-mile delivery optimization ensures faster shipping, reduced costs, and improved efficiency in the final delivery stage. - **Find the Fastest, Most Efficient Route — Automatically**: Let AI-powered algorithms determine the smartest, fastest and most efficient delivery routes for your team. - **Real-Time Delivery Tracking**: Give customers real-time tracking views and live updates on their deliveries to improve transparency and trust. ### [Multi-Carrier Shipping](https://oss.cyberagora.sa/en/solution/multi-carrier-shipping) Seamlessly integrate with multiple shipping carriers. Multi-carrier shipping allows businesses to select the best carrier based on cost, speed, and reliability. - **Carrier Flexibility and Cost Savings**: Choose the most cost-effective and reliable carrier for each order. - **Automated Carrier Selection**: Automatically compare and assign the best shipping provider based on delivery time and cost. ### [Employee Attendance Management](https://oss.cyberagora.sa/en/solution/employee-attendance-management) Track and report employee attendance in real time, boosting accountability and enhancing workforce oversight. Utilize our real-time attendance management system to track and report employee attendance seamlessly. - **Real-Time Tracking**: Monitor employee attendance as it happens to ensure timely and accurate records. - **Enhanced Accountability**: Increase employee accountability by providing transparent attendance tracking. ### [Knowledge Base](https://oss.cyberagora.sa/en/solution/knowledge-base) Access a centralized repository of training materials, resources, and operational guidelines for your team. Provide your team with a centralized knowledge base containing training materials, resources, and operational guidelines to enhance efficiency and consistency. - **Centralized Resources**: Access all training materials and resources from a single, centralized location. - **Enhanced Training Efficiency**: Streamline training processes by providing easy access to essential materials and guidelines. ### [Support Ticket](https://oss.cyberagora.sa/en/solution/support-ticket) Efficiently manage employee and maintenance issues with our robust support ticket system, enhancing internal accountability and oversight. Implement our support ticket system to efficiently manage employee and maintenance inquiries, track issues, and ensure timely resolutions. - **Efficient Issue Tracking**: Easily track and manage employee and maintenance issues from initiation to resolution. - **Enhanced Accountability**: Increase internal accountability by providing transparent support ticket tracking. ### [Employee Shift Management](https://oss.cyberagora.sa/en/solution/employee-shift-management) Efficiently manage employee shifts across departments. Employee shift management software helps businesses allocate workforce resources effectively and improve operational efficiency. - **Automated Shift Scheduling**: Automatically generate and assign shifts based on employee availability and workload. - **Real-Time Shift Adjustments**: Allow managers and employees to make real-time changes to shifts and schedules seamlessly. ### [KPI Performance Tracking](https://oss.cyberagora.sa/en/solution/kpi-performance-tracking) Boost forecast accuracy and inventory efficiency with customizable AI-driven tools. Plan demand precisely, reduce costs, and scale operations with confidence. KPI performance tracking provides real-time insights into employee achievements and progress. - **Real-Time Performance Insights**: Track and evaluate employee performance in real-time for better decision-making. - **Automated KPI Reporting**: Generate automated reports on employee performance to identify trends and areas for improvement. ### [Remote Workforce Tracking](https://oss.cyberagora.sa/en/solution/remote-workforce-tracking) Monitor and manage remote teams with real-time tracking tools. Remote workforce tracking helps businesses monitor performance, track work hours, and ensure seamless collaboration. - **Real-Time Productivity Monitoring**: Track work progress, time logs, and performance metrics remotely. - **Seamless Collaboration & Reporting**: Enable better team collaboration with automated reporting and task tracking. ### [Automated Timesheet Management](https://oss.cyberagora.sa/en/solution/automated-timesheet-management) Simplify timesheet approvals and reporting with automation. Automated timesheet management helps organizations track employee hours, reduce payroll discrepancies, and improve efficiency. - **AI-Powered Time Tracking**: Automate time tracking and approvals, ensuring accuracy and efficiency in workforce management. - **Seamless Payroll Integration**: Sync timesheets with payroll systems to eliminate discrepancies and improve payment accuracy. ### [Employee Engagement Metrics](https://oss.cyberagora.sa/en/solution/employee-engagement-metrics) Track and improve employee engagement in real-time. Real-time employee engagement metrics help organizations assess morale, improve productivity, and foster a better work environment. - **AI-Powered Sentiment Analysis**: Leverage AI to analyze employee sentiment and engagement trends in real-time. - **Actionable Insights for Leadership**: Provide HR and managers with real-time reports on team engagement levels and morale. ### [Leave and Absence Management](https://oss.cyberagora.sa/en/solution/leave-and-absence-management) Streamline leave requests and track absences with automation. Automated leave and absence management helps HR teams streamline approvals, track attendance, and optimize workforce scheduling. - **Real-Time Leave Tracking**: Monitor leave balances, pending requests, and employee absences in real-time. - **Seamless Policy Compliance**: Ensure compliance with company policies and labor regulations by automating leave approvals. ### [Comprehensive Employee Analytics](https://oss.cyberagora.sa/en/solution/comprehensive-employee-analytics) Gain deep insights into employee performance across departments. Comprehensive employee analytics provide deep insights into workforce performance, helping businesses optimize employee productivity and engagement. - **Real-Time Performance Monitoring**: Track and measure employee productivity across different tasks and projects in real-time. - **Data-Driven Decision Making**: Use workforce insights to make informed HR decisions and improve operational efficiency. ### [Point of Sale (POS)](https://oss.cyberagora.sa/en/solution/point-of-sale) A complete POS system with session management, SoftPOS, and VAT-compliant invoicing. ### [Accounting](https://oss.cyberagora.sa/en/solution/accounting) Double-entry accounting with journals, invoices, ledgers, fiscal periods and ZATCA-compliant tax invoicing. Capture revenue and post it to the books in one workflow, from sales orders to ZATCA-compliant invoices. - **ZATCA-Ready Invoicing**: Issue tax invoices that meet Saudi e-invoicing requirements with built-in compliance checks. - **Faster Period Close**: Run trial balance, P&L, balance sheet and cash flow against live tenant data in seconds. ### [Secure Customer Forms](https://oss.cyberagora.sa/en/solution/secure-customer-forms) Let an existing customer issue a personal invite link through the WhatsApp AI bot. The invitee fills a public request form, and the inviter keeps lifecycle control over the link (cancel or regenerate at any time). ### [Bring Your Own Nearpay](https://oss.cyberagora.sa/en/solution/bring-your-own-nearpay) Take Tap-to-Pay card payments on your own Nearpay merchant account, so the money settles straight to you. ### [Subscriptions](https://oss.cyberagora.sa/en/solution/subscriptions) Recurring billing: subscribe customers to your subscription items, issue a ZATCA e-invoice on every cycle, and take payment by card. Includes an admin screen, a self-service portal for customers and a REST API. ### [Custom Payment Gateway](https://oss.cyberagora.sa/en/solution/custom-payment-gateway) Accept card payments on your own Moyasar account, so payments settle straight to you. ### [Workflow & Request Automation](https://oss.cyberagora.sa/en/solution/workflow-and-request-automation) Build approval chains, internal requests, and customer-facing request forms with a drag-and-drop visual workflow editor. ### [Task Management](https://oss.cyberagora.sa/en/solution/task-management) Personal and team tasks with assignments, approvals, due dates and dashboard widgets. ### [Accounts Payable](https://oss.cyberagora.sa/en/solution/accounts-payable) Manage vendor bills, purchase expenses, and supplier payments. Pairs with Accounting to post bills + payments into the GL automatically. ### [Code System](https://oss.cyberagora.sa/en/solution/code-system) Scan customer wallet passes and request QR codes from one place to instantly pull up the customer and request details. ### [WhatsApp Business](https://oss.cyberagora.sa/en/solution/whatsapp-business) The official WhatsApp Business platform: connect your Meta business account, send approved templates and broadcast campaigns, share product catalogs, and serve customers from a shared team inbox. Your whole team chats, automates with chatbots, and launches template campaigns from a single workspace built on the official Meta platform. - **Approved templates & campaigns**: Send Meta-approved broadcasts to opted-in customers and track delivery for every wave. - **One inbox for the whole team**: Assign chats, see full customer history, and never leave a message unanswered. ### [WhatsApp Personal](https://oss.cyberagora.sa/en/solution/whatsapp-personal) Bring your regular WhatsApp number: connect it in minutes, answer customers from a shared team inbox, and let chatbots handle the routine — no Meta business account required. Everyone answers from the same number with full customer history, while chatbots take bookings and answer FAQs around the clock. - **Connect in minutes**: Scan a QR code with the WhatsApp app you already use and your team is in. - **Chatbots without code**: Automate FAQs, bookings, and orders with a visual builder anyone can use. ### [Clinic Management](https://oss.cyberagora.sa/en/solution/clinic-management) Appointments, reception queue, nursing vitals, the consultation workspace, test orders, prescriptions and payment collection — in one clinic workspace. Reception sees who has arrived, nursing sees who needs vitals, and the doctor opens a consultation already carrying the complaint, the history and the readings. - **Nothing falls between roles**: A patient moves from arrival to triage to consultation to collection on one shared board, so no one has to ask where anybody is. - **A record you can stand behind**: Finalised consultations lock, amendments preserve the original and record who changed what, and every file open can be audited. ### [AI Marketing](https://oss.cyberagora.sa/en/solution/social-marketing) Understand the company, plan campaigns from text or voice, create branded photography and content, execute approved marketing, and continuously improve from real performance. ## Industries ### [Retail & Ecommerce](https://oss.cyberagora.sa/en/industry/Retail-&-Ecommerce) Empowering retail and ecommerce growth through technology. ### [Omnichannel Retailers](https://oss.cyberagora.sa/en/industry/Omnichannel-Retailers) Unified sales experience across all channels. ### [Supermarkets](https://oss.cyberagora.sa/en/industry/Supermarkets) Optimized supermarket operations. ### [Health & Beauty](https://oss.cyberagora.sa/en/industry/Health-&-Beauty) Retail solutions for health and beauty products. ### [Fashion & Apparel](https://oss.cyberagora.sa/en/industry/Fashion-&-Apparel) Streamlining fashion and apparel sales. ### [Home Furnishing](https://oss.cyberagora.sa/en/industry/Home-Furnishing) Solutions for home furnishing retailers. ### [Specialty Retailers](https://oss.cyberagora.sa/en/industry/Specialty-Retailers) Retail services for specialized products. ### [Services Industry](https://oss.cyberagora.sa/en/industry/Services-Industry) Enhancing service industries through innovation. ### [Maintenance](https://oss.cyberagora.sa/en/industry/Maintenance) Streamlining maintenance operations. ### [Home SPA & Beauty](https://oss.cyberagora.sa/en/industry/Home-SPA-&-Beauty) Providing home beauty and spa solutions. ### [Food Service](https://oss.cyberagora.sa/en/industry/Food-Service) Improving food service operations. ### [Healthcare Services](https://oss.cyberagora.sa/en/industry/Healthcare-Services) Innovations in healthcare services. ### [Food & Beverage Industry](https://oss.cyberagora.sa/en/industry/Food-&-Beverage-Industry) Optimizing food and beverage production and distribution. ### [Fresh Food Producers](https://oss.cyberagora.sa/en/industry/Fresh-Food-Producers) Efficient management of fresh food. ### [Beverages Consumer Brands](https://oss.cyberagora.sa/en/industry/Beverages-Consumer-Brands) Driving growth in beverage brands. ### [Dairy Processors](https://oss.cyberagora.sa/en/industry/Dairy-Processors) Efficient dairy processing workflows. ### [Meat Processors](https://oss.cyberagora.sa/en/industry/Meat-Processors) Streamlining meat production and sales. ### [Baked Goods](https://oss.cyberagora.sa/en/industry/Baked-Goods) Innovating in baked goods production. ### [Health, Beauty, and Hygiene](https://oss.cyberagora.sa/en/industry/Health,-Beauty,-and-Hygiene) Retail solutions for health, beauty, and hygiene. ## Integrations - WhatsApp (messaging) - Salla (stores) - Zid (stores) - Magento (stores) - mada (payments) - Amazon Payment Services (payments) - Aramex (shipping) - Yeastar (telephony) - Unifonic (messaging) - Microsoft Teams (messaging) - Slack (messaging) - NPHIES (healthcare) - Waseel (healthcare) - Bupa Arabia (healthcare) - SAP (business) - Alfursan (loyalty) - ChatGPT (ai)